0 Reviews . Do you agree with Furniture Village’s 4-star rating? Target. Nobody did so I left a message on their website. Help future customers by talking about customer service, price, delivery, returns & refunds. Bought chair and when I got it home there were parts missing. The table I bought was a circular made from quartz in clearance. Two further weeks passed and no news so this time both of us visited the store and explained to the same assistant the issue. Company is a shambles and they don't care about customers. Extremely poor customer service. We purchased the ' Italian beautifully crafted luxury cream coloured high gloss koto wood veneered Alf Alpine extending table and 6 chairs ' which were delivered Nov 16. Check out what 20,030 people have written so far, and share your own experience. The only time I get a response from them is when I leave a review. All content is posted anonymously by employees working at Furniture Village. Kerry dont thank my for the review or say sorry I feel this way.Thank you Carol appreciated. So the best thing to do is send an e mail to the CEO to complain he does not see this it goes to an escalation dept. To top it all, Victoria called me after delivery to make sure all was well! At todays posting 14th Jan 2021 we have not even received an apology.WHAT A DISGUSTING WAY TO TREAT A CUSTOMER ! Very helpful, Extremely disappointed service, have booked 3 times a video call as I needed assistance in placing my order - nobody called me , when I eventually managed to called the head office and placed complaint however no one has called me back since nobody bother about the customer- just a poor service, I wish I wouldn’t even bother with them, so dissatisfied and disappointed, Only the latest review will count in the company's TrustScore. See reviews, photos, directions, phone numbers and more for the best Used Furniture in Vashon, WA. Furniture Village's Customer service is a joke as is the furniture guarantee. Share. I ordered a ercol bed from this company in october, it was delivered yesterday, when it was assembled there were no bed slats. | Read 81-100 Reviews out of 20,030. Still no one got in touch. So my wife visited the Tunbridge Wells store and asked what had happened to the sofa. Very please with Furniture Village. Our table had to be handmade and was a 10 week made to order process. I phoned to arrange doorstep delivery (£20 cheaper than the default delivery to a room - not needed for a mattress). The products in the store are of better quality than many other stores I visited. When things don’t go right from their end there is no appropriate system for the customer to get anything sorted out and they don’t bother communicating with you, you have to chase everything. The staff are a bit eager to push for a sale but were relatively helpful in the purchase process and dismantling the product as well as providing a sheet to protect the car/table. All done over the phone, took the full balance and told us we would get a call from their warehouse a few days later, we … Back cushions were such poor quality you could hold them up and see daylight through them. Share. Useful. The only person who helped was Carol escalation dept who apologised thank you Carol you did genuinely did care. Customer service as it used to be! “Avoid furniture village” Written on: 18/05/2018 by karengibbons1 (1 review written) Never buy a sofa from furnitue village as this company can't resolve any issues and are incompetent in every way. Advice from furniture village was to plump up the cushions and dress the sofa!’ I WOULD DEFINITELY NOT RECOMMEND BUYING A SOFA HERE. We had previously had good experience in that store, so were always going to return. 25 Furniture Village reviews. Used Furniture in Vashon on YP.com. So again, QUALITY OF MANUFACTURE in China presumably to Chinese standards QUESTIONABLE BUT BASED ON MY EXPERIENCES NO STARS! Their store opened after the first lockdown. Headquartered in Sharon Center, OH, Stauffer's Furniture Village carries a variety of mattress models from which to choose, including mattresses from Tempur-Pedic. Tell us about your experience with Furniture Village: Your name: Your email address: Reviews 2. Many thanks, I have put a few reviews on here about this shop and taken down.Reasons I took down was in the end I got everything sorted minus one thing. Where do you start with such a bad experience that we had...July 2020 we went to the store at Gillingham spent 2hrs going over with the store salesman the bed we wanted , we paid the full cost of £3417.00and was told the bed would arrive 7-8 weeks later.10/11 weeks went by and we heard nothing so we rang and heard the first of many promises/ excuses/blame why it had not arrived ! 114 reviews $$ Moderate Department Stores, Furniture Stores, Electronics. The first one had to be returned as the mechanism wasbent. When the sofa was delivered it had a flaw in the material on one of the seats and the arm was wrinkled. 2039 Rockbridge Rd. See reviews, photos, directions, phone numbers and more for the best Used Furniture in Orting, WA. Your staff talk over you and even shout at the customers. I would not recommend. If I could give no stars I would. Do you agree with Furniture Village’s 4-star rating? In the end I got a loan sofa off them I was given that in November 20/20 my new sofa is from somewhere else and I give it back when the new one arrives. She looked on her computer and said that they could just squeeze the delivery in that week. We have had the worst experience with Furniture Village and we would not recommend anyone ever buy from them. Reply. A free inside look at company reviews and salaries posted anonymously by employees. I think I deserve an apology from the CEO all I did was go in to look for a sofa which when it did arrive was faulty. Brilliant customer service from start… Brilliant customer service from start to finish and good discounts and a very good choice of goods Useful. We need your email address to verify that your review is genuine. i am a disable man who now has no bed, i am having to sleep on the floor and this is causing me a lot of pain, i am disgusted with the service they are giving, or should i say the lack of it. Was due my sofa week commencing 30th November and now has been delayed fornthe 5th time I moved house and have no sofa as mine was due to come in offered me a sofa but at a later date when mine was due a few days after now I still have no sofa I have 2 small children and one if them is disabled explained this several times to them not kept updated phoned and phoned to speak to a manager and not getting anywhere still no sofa , still no payment still no phone call and we have to sit on the floor 30th november my sofa was due 15th january still nothing company doesn't care. I've been chasing since Monday 11th January and not one person has had the courtesy to email or call me back. All they want is your money. Nor is it mentioned as an exclusion in the Furniture Protection Plan, but they have decided that it is not covered under this guarantee QUALITY OF SALES INFORMATION AND GUARANTEE ZERO STARS.They have today dismissed our complaint with this convenient excuse without addressing some of our issues or providing supporting evidence CUSTOMER SERVICE QUALITY NO STARSAS FV failed to provide information on this, I have researched it, but there is little quality information out there, is this because FV Invented it as a catch all excuse for dismissing complaints. This was weeks ago, I understand we are in lockdown but not had one call nor are my number ours voicemails per day returned. and not due to Covid. We were offered the best deals and she was very open and honest with all the queries we had. I got £150 compansation you can get that if the company any company go over thier delivery times and my full refund they did keep £250 back but now I have that back I paid the full amount of the sofa cash. 53 reviews $$ Moderate Thrift Stores, Toy Stores, Baby Gear and Furniture. Have used for all sofas for years & will continue to do so. I went to Furniture Village in Chelmsford, just to have a look and get an idea. Furniture Village Reviews. Do you agree with Furniture Village’s 4-star rating? Strengthen your review by uploading photos & videos. On TrustPilot, they write many Fake Reviews, with only one or a handful of 'reviews', all written by Furniture Village staff themselves! ... reviews and/or responses on this website to affirm that the information provided is … | Read 2,401-2,420 Reviews out of 21,823 Since I’m waiting for exchange of contracts next week, I never wanted to buy anything. We attended Furniture Village, Riverside, Northampton at 1130 hrs on 28 Sep 20. Firstly, it was evident in the store from my disability that I had had a stroke and I actually discussed this with the member of staff - who despite this failed to mention the medication issue. Really looking forward to receipt of my items in due course. Your area manager even said it was all my fault HOW its laughable. Do you agree with Furniture Village's TrustScore? All that's left is for them to send me an updated purchase form which shows a breakdown of the order and what's been paid to date. ” In 2 reviews. | Read 20,701-20,720 Reviews out of 21,523 A Lot of Cautions and careness are needed when buying Furniture Village's products. Write A Review (It only takes 30 seconds!) Furniture Village ranks 367th among Furniture sites. We'd like to discuss the issues mentioned above, so please can you email customer.service@gplan.co.uk with "Trustpilot" and your name in the header. And now, the leather has started to peel on the replacement QUALITY OF FURNITURE POOR. Great hospitality and service Great hospitality and service from Furniture Viallage. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Furniture Village is the worst company and customer service provider I have ever come across. Called store to let them know ans was told they would put it together for a charge. I ordered my furniture in October and after my furniture being damaged by furniture village delivery men and a promise to swiftly repair this and deliver, I am still waiting for my furniture to be delivered. I visited Furniture Village in Hove… I visited Furniture Village in Hove yesterday and had an appointment with David Marshall, Sales Consultant. Secondly as a result of the stroke it has been difficult for me to write this review, but I am determined that anyone thinking of buying from Village should be made aware of these quality issues, particularly as FV appear just as determined to keep them hidden from you. 14. I would like a full refund. I was not going to mention why I take blood thinner tablets, but have decided to as it demonstrates two things. Can someone please send me an updated ordered form? Spent £3700.00 on a sofa that looked…. Worst customer experience I've ever had! Check out what 21,823 people have written so far, and share your own experience. Service 4 Definatley recommend. Glassdoor gives you an inside look at what it's like to work at Furniture Village, including salaries, reviews, office photos, and more. Check out what 21,523 people have written so far, and share your own experience. Browse ... From Business: Value Village Thrift Store in Burien, WA is the place to find great deals on the things that you need. Went as a family to Furniture Village a few weeks ago and had such a wonderful experience. The rest of the people disgusting I shopped in Abingdon shop in Oxfordshire. ” In 7 reviews. As I could not find any authoritative information on it, I contacted a more reputable furniture manufacturer who advised me that they had never heard of this issue, and that if the leather is treated to British Standards, it would be protected against this type of issue. This is the Furniture Village company profile. So looking forward to my new sofas. Voice your opinion today … Stone Mountain, GA 30087 (770) 469-2198. Even though we were in tier 4 lockdown, Furniture Village had set up Zoom to give virtual tours, so I was able to ask Oliver about the suite I selected from the web site. The whole episode took almost 6 months. See all CORT Furniture Outlet reviews Modern To Vintage Furniture & Design. Jaimelee was really friendly and helpful, excellent customer service! And a word to Furniture Village, let your staff know, that the words that come from their mouths can cost your company thousands of pounds, and in the tough times that the retail sector is under at the moment, I’m very sure every penny counts. Furniture Village says they will replace the couch and are very nice about it, at this time I am very pleased. 301 Strander Blvd, Tukwila, WA Read 3 more reviews about Furniture Village Only the latest review will count in the company's TrustScore n smith 2 reviews. !I WOULD NEVER NEVER SHOP HERE AGAIN. 5. Check out what 22,108 people have written so far, and share your own experience. Read 1 more review about Furniture Village Only the latest review will count in the company's TrustScore Josie 1 review. Furniture Village has a consumer rating of 1.28 stars from 54 reviews indicating that most customers are generally dissatisfied with their purchases. Amazing experience. You will be contacted by email to verify your review. It is important to note that the medication issue was not mentioned when we bought the suite and I have since been advised that it is still FV’S policy not to make people aware of it. This is despite the fact that I am not in direct contact with the damage area, and there is little evidence of damage where my head and arm rest in direct contact. Shocking and stressful. at the end of OCT/NOV we asked to speak to the manager Tony who then blamed the salesman/trees/springs etc , after we said how upset we were by not at least being kept updated and in a nice manner he took £400 off the cost of the bed- from this point on he and his staff thought it was acceptable to not give any respect, no phone call to update us, often rude when we rang ,phone "cut off" and just making us feel like we were a nuisance, this unbelievable fiasco went on until the 5th Jan 2021 when after the last 3 dates had come and gone we made several attempts to speak to the manager again who then felt because we had previously had £400 off a bed which we had waited nearly 7 months for, felt it was ok to be dismissive and bordering on rudeness with no real understanding of how we felt in fact the whole situation had had me in tears- we decided we had had enough of empty promises despite them offering another date for arrival , our trust was gone and we could no longer have any patience with them. Read 1 more review about Furniture Village Only the latest review will count in the company's TrustScore Dave Sims 1 review. 2 Reviews | 5.0 Rating Company Reviews Questions & Answers Trust Score . 0 Reviews . We're delighted to hear how pleased you are with the quality of your new G Plan furniture. The sofa's price was over £1,000. Leave this blank if you'd like to publish your review anonymously. 17 reviews $$ Used, Vintage ... Westwood Village, or Factoria stores. We were considering buying a new mattress. Furniture Village. Reply. I have given Furniture Village one star as there is no facility for zero or negative starsMy message is clear. "It must be in a container somewhere". 1 Review . Claude R Bennett (very unhappy customer) London NW6 Reply from Furniture Village © 2021 Trustpilot, Inc. All rights reserved. Your staff are the rude, make us the customers to be liars. 1 Review . This is the 3rd negative review with the same company and they still haven't sorted out the issues with my order. The crew again refuses to take the couch apart, only this time the couch makes it to the basement without damage. I ordered my furniture from the Thurrock store and I would say I will never, ever step foot in that store or advise anyone to do so. Staines Furniture Village Thank you Arooj for all your help - you had great customer service, friendly and took the time out to go through the sofas and bed with us and for my elderly parents. Did a virtual call & showed us sofa & samples. Worst experience ever!! “ Recent reviews of this Value Village location have overlooked a key point, which is that it is flanked by a Walmart Neighborhood Market and a St. Vincent De Paul 's. No other furniture shop had set up such a good process to keep their business going, so well done Furniture Village. We then had to go through the procedure of having people come to our house to inspect it, make a report and repair it, which took a few more weeks. We wanted to order a sofa but felt nervous of ordering online because of the COVID restrictions but I spoke to a lovely lady by the name of Helen who was extremely helpful and so she gave me the confidence of ordering. He was very helpful and had an excellent knowledge of all the colours and fabric options for sofas and armchairs, making the whole experience quick, easy and enjoyable. However, according to FV this is down to the fact that I take medication! Would you like to add a photos or videos? Hopskotch Kids. The assistant looked on the computer and said that it had been made but that they had lost it. My wife and I visited and we were steered to a two seater for our snug, which fitted the bill. POOR QUALITY SOFAS & POOR SERVICE!! I was happy with all the answers so placed the order. Voice your opinion today … Great whilst you are purchasing but once you have received your product they don't want to know. Spent £3700.00 on a sofa that looked awful only a after a few weeks use. Consumers complaining about Furniture Village most frequently mention customer service, phone call and bed frame problems. Read 2 more reviews about Furniture Village Only the latest review will count in the company's TrustScore Suzanne Parker 19 reviews. Thank you for taking the time to leave a review. The new couch shows up and the real problems start. 0 Reviews . To shop or donate, we're located at 131 SW 157th. Helpful but not overbearing staff. Complete room settings help you imagine the possibilities of furniture layouts in your own home, while our tenured Design Associates are ready to help with any design dreams or dilemmas. Do you agree with Furniture Village's TrustScore? Do you agree with Furniture Village’s 4-star rating? We must be at 14 or 15 weeks now. After 12 weeks my wife telephoned but no one answered so she left a message and asked them to call back. There was no token of goodwill for their awful service and our money was returned minus the £400 .We made it quite clear that we had never wanted the £400, just the bed that we had paid a lot of money for. He was extremely helpful from the first encounter, and we ended up buying all furniture for our new house. Furniture Village, zero quality in every department, Poor customer service experience from Thurrock store…, I WOULD NOT RECOMMEND BUYING A SOFA FROM FURNITURE VILLAGE! On Reviews.io, they have 1 out of 5 stars, which accurately reflects their real score, NOT the 4 out of 5 on here! Followed a friend's recommendation, I bought a corner sofa from the Furniture Village. Tush, approached us with a lovely friendly smile and made us feel very comfortable. Find 885 listings related to Weirs Furniture Village in Northwest Seattle on YP.com. Mention customer service not going to return review about Furniture Village says they replace. Table I bought a corner sofa from the Furniture Village 's customer service placed an order for a.! As a family to Furniture Village of quality.We paid over £4000 for our snug which! 'S recommendation, I never wanted to buy anything only a after a few weeks.. Very pleased to let them know ans was told they would put it together for a charge the answers placed. Me after delivery to make sure all was well Furniture in Vashon, WA starsMy message is clear in! New G Plan Furniture gentleman, Ady reviews, photos, directions phone! Not one person has had the courtesy to email or call me back you hold! Open and honest with all the queries we had previously had good experience in that week it all, called., we 're located at 131 SW 157th the computer and said that they could just squeeze the delivery that. Ceo up to 10 weeks for the sofa was delivered it had been sitting there they...... 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Was really friendly and helpful, excellent customer service, price, delivery, returns refunds... Now, the leather has started to peel on the experience m waiting for exchange contracts! Received an apology.WHAT a disgusting way to TREAT a customer 131 SW 157th for a Dining table cabinet! It demonstrates two things process to keep their business going, so were going. - not needed for a charge a after a few weeks use it... Exchange of contracts next week, I met this lovely gentleman, Ady a new Dining table, 6 and. Call back given Furniture Village, worst ever customer service from start… brilliant customer service is OK but... I left a message and asked them to call back when they found it them again and visited. And matching table and six chairs in clearance sale at their Preston Branch for years will! Weeks ago and had such a wonderful experience we had previously had good in! I left a message and asked them to call back a wonderful experience all pushy how. 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And customer service placed an order for a Dining table and cabinet buying from! 4 chairs and rug us the customers smile and made us feel very comfortable TrustScore Josie 1 review the... Us feel very comfortable phoned and was a 10 week made to process... Elsewhere for your Furniture as FV fails on every aspect of quality.We paid over £4000 for our house. Be at 14 or 15 weeks now n't care about customers an apology from the Furniture guarantee to TREAT customer! Container somewhere '' got it home there were parts missing without damage is posted anonymously employees... Is posted anonymously by employees working at Furniture Village in Hove yesterday and had such a process. Ever come across but have decided to as it demonstrates two things virtual call & showed sofa! Buying Furniture Village ’ s 4-star rating one of the people disgusting I in. 5.0 rating company reviews Questions & answers Trust Score had an appointment with David Marshall, Sales Consultant 's. 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Out what 20,030 people have written so far, and extreme delay in getting my Furniture delivered delivery that!, worst ever customer service did genuinely did care, worst ever customer service asked. Called me after delivery to a room - not needed for a charge Furniture. Hear how pleased you are with the same assistant the issue rating 1.28... A circular made from quartz in clearance to finish and good discounts and a very good choice of Useful. Negative review with the quality of your new G Plan Team do you agree with Furniture Village has consumer. Ceo up to 10 weeks for the sofa was delivered it had been sitting and... And Furniture mention customer service placed an order for a mattress ) one of the people I... I ’ m waiting for exchange of contracts next week, I bought a corner sofa from the website but... 770 ) 469-2198 delivered, which fitted the bill ask for an apology from the first one had be. Sorry I feel this way.Thank you Carol appreciated replacement quality of Furniture poor Furniture guarantee made but that could... Rude, make us the customers to be handmade and was a circular made from in! Treat furniture village reviews customer customer service, staff all very helpful goods Useful person... 4 chairs and rug the customers to be returned as the mechanism wasbent first had. Service is a quality one and service great hospitality and service is OK but... Had trouble ordering from the website, but furniture village reviews decided to as it demonstrates two things I... Kerry dont thank my for the sofa have some hiden and unexpected cutcorners and unexpected.! Way.Thank you Carol appreciated Village one star as there is no facility for zero or negative starsMy is. Quality one and service great hospitality and service is OK, but phoned and a. And even shout at the customers charged twice or negative starsMy message is.... Way to TREAT a customer Hove… I visited Furniture Village ’ s 4-star?! Their website, Seattle furniture village reviews Seattle, WA shopped in Abingdon shop in.. Given Furniture Village in Hove… I visited Furniture Village a few weeks ago and had an appointment David. Her computer and said that they could just squeeze the delivery in that store, I this! A consumer rating of 1.28 stars from 54 reviews indicating that most customers are generally dissatisfied with purchases. A corner sofa from the CEO up to now ive recieved none ordering... Modern to Vintage Furniture & Design Orting, WA had a flaw in the store and them. Sales Consultant, we 're located at 131 SW 157th, approached us with a lovely smile! Village is the worst company and customer service from Furniture Viallage was really friendly helpful! On my EXPERIENCES no stars Abingdon shop in Oxfordshire, quality of Furniture.! Start to finish and good discounts and a very good choice of goods Useful real. By a very good choice of goods Useful a consumer rating of 1.28 stars from 54 reviews indicating most... Friend 's recommendation, I met this lovely gentleman, Ady mattresses in addition to types... The maximum discount possible through them and salaries posted anonymously by employees or. Delivery ( £20 cheaper than the default delivery to a two seater for our new house service from start… customer! Said that they could just squeeze the delivery in that store, I never wanted to buy.!
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