Reviews. Ace Rental Cars Reviews New Zealand. They'd also attempted to charge him for a toll package for which he thankfully declined as he paid no tolls from Miami to Key Largo. My son recently traveled to Key Largo and needed a vehicle to travel from Miami to his lodging. Then forwarded the call to the tullamarine manager, who did not answer, left a message to a different team member to call back, and still the manager did not call back. Buyer Beware- WARSAW Poland CHOPIN AIRPORT SCAM. We had booked a car with Ace Rentals through carflexi.com. I checked my ...Read more. Even though they rented it to me empty.Very sly, underhanded tradesmen. "Great experience renting at ACE Rent A Car. Booked with them for 5 days (270$). I would like to bring your attention to two billing related concerns. 29 reviews of Ace Rental Car "bad service...although it's cheap, the stuff they charge you is ridiculous. Compact $33/day. There isn’t a low enough grade to rate these con artists -0 stars. I didn’t check back as assumed everything was okay and card was charged. On their website nowhere does it state that the depo isn’t located at the airport. ACE Rent A Car features the latest model cars, SUVs, vans and other specialty vehicles. I spoke to Uber and they told me that it is a requirement for them to do the inspection for all drivers if they are on the Uber Marketplace.Wasted 3 days with no pay because of this but they couldn't give a damn. Customer service from this company is deadful and stuck in the dark ages. I never got to speak to [name removed] she never returned our calls; and when I spoke to [name removed] who is the supervisor at the Auckland airport office she was rude and totally unsympathetic to the situation (Which was completely their fault). After car was returned, a charge of $38 admin fees was charged on a 70cents toll charge. Bottom line is that we will never go through ACE again as they are not trustworthy to do what you pay for and are depending on. Worst car rental company ever! They said they would try and connect us through to ace but they couldn... ’t get through . Value. Shout out to Mr Kevin King for his recommendation of some places to visit and dinner choices we had a lovey dinner - his customer service was above and beyond EXCEPTIONAL - Thanks again for helping us have a wonderful vacation !!!!!! When I have contacted ace (4 times) since returning the car (4 weeks ago) they continue to give me different time frames on when this money will go back into my account. When the shuttle bus driver pulled up he didn’t once help us with any of our bags. We called them when we got to Brisbane airport to find out where the desk was and they said it was there with all the other desks. Total SCAM! I go back to check - car reg is on my mother’s statement but no charges. The carflexi booking id is CF7F8A19 and Ace rental confirmation number is 9R35K2. I booked and paid for my rental some time in advance. November 26, 2020. I withheld from leaving a bad review and the situation has only worsened. I usually go with other providers, but I gave this one a go although it doesn't have a depot at the airport. The only issue, they did not provide the car that I requested. when We return the car to Ace Compagny, on my credit card, we deposited 2000$ for the estimate of the réparation. Our plans while on vacation in Florida for the Football National were ruined. If deposit is not returned we will be going to consumer affairs and ombudsman. We picked up our car right at the guesthouse at 9 AM the next morning, returned it a week ... B9795GAjohnb Minneapolis, Minnesota Review link I don't think that's legal. The car rental was from 12 Dec 2019 from Auckland airport to 28 Dec 2019 at Christchurch airport. I recommend their company to my friends and family. They rented me a broken van, which would not have pass an Official MOT! Stay well away from these cowboys. So, he's stuck paying an extra $120 because he's a kid and didn't know you can't trust car rental companies! As of 2020, the ACE Rent A Car brand had more than 300 licensed locations in over 45 countries, and is now the largest system of independent rental car operators in the world Awards [ edit ] In 2011, ACE was ranked highest in customer satisfaction in the J.D. I should have looked at reviews before I rented from ace van rental. On 4th november, I took day off from work and went to the tullarmarine office at 9am and the team member told me that they dont have a car available and that i was sent a text message. My booking number is 346989067. We walked straight to Thrifty, was welcomed with a lovely smile and got a new clean car to use for the day! Ace Rental Cars Australia has been… Ace Rental Cars Australia has been really great, it's been the most reliable, easiest and cheapest car rentals I've used so far. I will NEVER rent from Ace again! Ace Rental Cars (Car Hire Service): 3.9 out of 5 stars from 323 genuine reviews on Australia's largest opinion site ProductReview.com.au. I find this extremely unprofessional and it accurately reflects the stance of the business in the attitude of the woman we first spoke with. ACE gave us low rates for each type of car, comparing well with some of the most affordable rental companies. The rental agreement we had with carflexi was for the amount of 911.75 NZD. Having used Expedia many times for hotel rental I decided to us them for the car rental. Then they explained that on top of that I was going to have to pay for optional winter tyres. Please be very careful before you give cards to car flexi. Small inconvenience is the fact that the "counterpart" in Nice is "Rhodium", also named "Goldcar", so be careful to find the counter and also the right spot for the return. With two little boys hot & tired, I had no choice but to keep the car. Choose your next rental car based on the experience of prior customers to change a risky decision, to a justified one. I’m devastated!! Book online today with the world's biggest online car rental service. They also have weird toll policies that are not common. While the vehicle was OK to drive, it was not clean, it had not been vacuumed, did not have a full tank of petrol and had dirty clothes from the previous hirer on the back seat. The process of getting the car was a smooth one until the associate claimed I needed a Sun Pass and could not make it to the Keys without paying tolls. Save. Ace Rent A Car was first mentioned on PissedConsumer on May 22, 2014 and since then this brand received 168 reviews. Is that correct and or does that apply to me. Car Rental Customer Reviews Why boast about service when customers do it for you. I now got an email saying I did not show up and my money is gone. According to the receipt he was to pay $148.57 upon pickup having paid Expedia $60 for insurance we thought that was a comprehensive bill. My "reserved rental" went from $14.50 a day at Ace to $46.38 at Thrifty because I was "walk up." Also, roadside assistance is not available in all locations. The return of the vehicle went smoothly. Not able to take the car out of state. However beware of the hidden charges ACE car rental will hit you with on arrival. Plus, you can trust that your rental car has been inspected using our 30-point checklist to ensure you have a safe and enjoyable drive. We walked away but the final thing we overheard was the representative asking them how much they could afford to pay which showed there was definitely room for reductions. Even worse, I called the head office to complain and no one helped except providing me with an email address to write a complaint. Arrived at the airport, called for shuttle service, the auto response said they would be there soon, waited a half an hour and tried again, same response, no shuttle bus. The only positive experience about this was the bus driver from the depo near the Gold Coast to the airport. Next, if you use your credit card for auto insurance, they will claim (after you leave) that you damaged/scratched the car and charge your credit card company money, since they know you will not dispute it after you leave the country. My booking number is 346989067. Each time the car and service has exceeded our expectations. Car Rental Customer Reviews Why boast about service when customers do it for you. We had a good experience with service however we did witness the Ace representative trying to rent a $120 package for $999 to an elderly couple who said they were stranded in the city. I won't be coming back to them. I was in LAX for a couple of days and didn't want to spend alot on a car for that short amount of time - so I went with ACE. Because the cost of renting from Ace was so much cheaper than its competitors I overlooked the shabby service and bad condition of the vehicles (you get what you pay for ) but in the long run I think it will be less expensive for me to use another car rental company. We had a hit and run during the holidays. The pickup date was October 15, 2020 at 6:30pm. I made numerous calls to the corporate office however was disconnected each time after being placed on hold for over 30mins. Similar opinion? The rental company (Ace, Rhodium, Goldcar) would hold 1400 euros from my credit card. When i called them 2 fays later, i was my refund wy be available on the next couple days. Ace Rental Cars Australia has been… Ace Rental Cars Australia has been really great, it's been the most reliable, easiest and cheapest car rentals I've used so far. We have gathered 8 reviews from previous ACE RENTAL CARS customers who rented a car in Melbourne to help you decide if they are right for you. Book your car hire today! Everything was perfect. Full-size $36/day. There is also a shuttle bus service that pick you up from the airport and take you back. © 2021 ProductReview.com.au Pty. Your trust is our top concern. Money is so far LOST as they refuse to respond to my messages. Restroom was inoperable due to cleanliness. Upon providing the evidence, Ace rental made a false claim that LinkT doesn't cover Eastlink. Ace is not available in many states, but has rental counters in many major airports. First, they try to clip all customers by requiring them to either show proof of auto liability insurance (not CDW) or pay for their insurance at $10/day. I let it go as Ace’s response was that sometimes Linkt fails to capture a trip at the time and is only billed later. Power. It offers points for each dollar spent, but … They a scam company don't rent there please. There was no bays to find the car my partner had to go searching . The car did not meet our expectations. Rang again for same response, finally 50 minutes later a bus arrived, the driver was rude and obnoxious and abusive to several passengers on the bus.When we got to the reception, there was a huge queue, and it took more than 30 minutes just to get to the desk. I have had a terrible experience with this company. The $250 hasn’t hit my credit card yet ( 3 days ). Level Contributor . Rang again for same response, finally 50 minutes later a bus arrived, the driver was rude and obnoxious and abusive to several passengers on the bus. No email, no phone call, nothing. Total scam artists. 418 reviews. They have an odd policy where if you don't buy their prepaid tolls package for $12 they will charge you up to $50 "service fee" for going through a tool, which makes no sense. Ace Rent A Car - Scam Car Rental in Costa Rica Dec 20, 2017 @ Pissed Consumer A free inside look at company reviews and salaries posted anonymously by employees. No sign posting for Ace Rentals. The company does not offer luxury rentals. The best car rental sites are always on hand when you need to hire a vehicle. Ace Rental Cars Reviews Australia. On 24 Dec we got a refund of 571.85 NZD. My family and I were in town for the youth football nationals. A month later we get a bill from Ace for $45 (Including $35 admin fee). He asked for my help to make his arrangements. If you are not confident in your car rental choice or you are making a last minute booking, make sure to check out reviews from our previous customers about ACE car hire in San Francisco - Airport. But this would be nothing compared to a scam this place runs. They may be cheap but they will find some other way to take your money after the fact. The car is great and the price is awesome, as a comparison, I got the same car model with another rental company for nearly 3 times the price!! It's written on the form … 34 reviews of ACE Rent A Car - CLOSED "This is a follow-up review for the review I wrote for Ace Rent a Car in Richmond, BC on Aug 10, 2016. Getting a one star because I can't give them none. Minivan $35/day. !Do Not Use, for your own safety!!! Ace car rental is a “ bait and switch “ operation and needs to be investigated. Buyer Beware: STAY AWAY / SHADY /Prey on foreigners and people out of townWARSAW POLAND Chopin Airport ACE Rental Car run by Osek at Zwirki i Wigury location: You will never get the vehicle you've ordered. Car Rental Customer Reviews Why boast about service when customers do it for you. Never received the email. Ace makes this information accessible by providing Third-party verified reviews of our Rental Cars … 1st Pick-up was Auckland. From getting the car to return it. Lesson learned - will never rent from them again. We obtained a letter from LinkT and LinkT confirmed that we should not be charged, as LinkT covered the car for the date and Eastlink. 1,093 Reviews . After being advised by Avis that it wasn’t we called them again and the second person told us we had to get a shuttle. When I made the reservation it said” $200 deposit, unlimited mileage, and insurance.” However when I got there that wasn’t the case. This is licensed robbery. The rental was to be picked up from Ace rental car. And now they are saying they found stuff in car and one of seat covers was broken. They are offsite of the airport so you have to take a shuttle to get there. I was baffled by her lack of customer service , so much so that I ended up walking outside leaving my partner to deal with her. !Do NOT rent from Ace unless you don’t mind being scammed!They have you by the —- when you’re vacation is about to start and you MUST sign the agreement in order to pick up the car! Firstly the lady who initially served my girlfriend and I had a seriously poor attitude about her but it's not something I was originally prepared to review on. Two experiences with Ace - both terrible. But they don't charge admin fee etc.. just rental $45 + $19 full insurance. Then we got the car and it had scratched and sticky marks all over and it was clear that it hadn’t been cleaned inside - there was food crumbs and drink marks throughout the vehicle (it was so bad I took a video and pictures). Only to be told ACE do not carry Suburbans or similar size … Not located at the airport, but short drive from it. Intermediate $29/day. Nothing very happy . They have great deals as well to look out for. We went to the area where the shuttle but came and waited. The Ford Escape we reserved ended up being a Nissan Rouge that was dirty on the inside and out. 1. Sort by. Avoid them like the plague. If you do dispute it, your credit card company will tell you to litigate with them, otherwise your credit card will pay them out the claim. They lost our booking TWICE. Not only a ‘budget’ car rental company, but lazy and horrible service too. We have used Ace Rental 5 different times while visiting NZ, picking up in different locations 4 times. 5 Emails to get confirmation resent as the online system failed to send it.I confirmed the car day before and STILL car was not there when we arrived so we were given a minivan in poor condition. Problem is Linkt didn’t have a reco...Read more. Efficient service and well priced. I would like this to be refunded this amount asap I have tried called Ace rentals but they seem to be totally clueless. With brake, emissions and injector faults. There was 2 guys on customer service doing their best but hidden costs and poor communication makes this a terrible business, Where do you pick the car at Perth airport, I have a quote on one of your cars in Cairns. Ace Rental Cars (Car Hire Service): 3.9 out of 5 stars from 323 genuine reviews (page 2) on Australia's largest opinion site ProductReview.com.au. Waited 40 mins at the airport to be picked up by Ace Shuttle service... another 3 hours at ACE location trying to pick up vehicles reserved. Then, on return of vehicle they add airport taxes of 13%, even though they are nowhere near the airport. Standard $26/day. We ended up having to wait at Brisbane airport for 50 minutes. Their vehicles have NO horsepower and Company is basicly selling Insurance. I have used Ace Car Rental Sydney a couple of times The first time I got caught with the extortionate toll overcharging. Called Linkt and asked to buy a day pass and provided licence plate etc. 1. ACE RENTAL CARS Melbourne car rental experiences Before committing to renting a car in Melbourne with ACE RENTAL CARS, check to see how other customers rate the car rental service they received. I got onto customer service who said if we can show proof of day pass being issued they would refund admin fee. They pull a bait and switch once I arrived there to pick up the Suburban SUV I reserved 4 weeks prior. I have been told by customer service at Expedia that it was for liability insurance. It … Customer service from this company is deadful and stuck in the dark ages. It smelled of cigarette smoke. After being advised by Avis that it wasn’t we called them again and the second person told us we had to get a shuttle. The final response to my complaint to them was “we will not be issuing a refund of admin fee” no apology or explanation was ever offered or given. Obviously we are missing an amount of 23.15 NZD. Power’s Customer Service Champions in the next year. September 25, 2020. Is that correct and or does that apply to me?Tony Williams, I'm a customer not an ACE CAR rep. You would be better asking ACE in Cairns. I had to stop at the first gas station and clean the windows, I was impressed just how filthy the car was. Terrible driving and hard to park. The entire payment was done using a travel debit card (with less foreign exchange fees). The return trip was just as fast and pleasant. Totally recommend booking from them. Save up to 40% today with KAYAK. The car rental was from 12 Dec 2019 from Auckland airport to 28 Dec 2019 at Christchurch airport. Given this we have been overcharged with an amount of 45.15 NZD. See the Best Car Hire Services in 2021 as rated by Australians on ProductReview.com.au. This company is dishonest and deceitful. Horrible experience!! 1. Reviews of Ace Rental Cars in New Zealand. For vacations, weekend trips, business travel, special events or just around town. They were waiting to pick us up at the airport at 11:45 PM. AVOID AT ALL COSTS. I won't be using Ace Rent a Car in the future... Don't appreciated being pressure to purchase add-ons. A month later - bill from Ace. We always use Easy Way car rental. I was quoted a price online & agreed with it. 9.2. September 23, 2020 . With over 250 global locations, it’s easy to pick up and drop off your rental vehicle, and Ace’s low prices and great service will make your next car rental experience a … Write a review on ProductReview.com.au! Worse Rental Company Ever!! To rent a car at this last moment ended up costing over three times (300% more) than what the Hotwire or any other agency at the time I was renting the car initially. Great service . 9.4. I recommend their company to my friends and family. Sort by. Another day later I was told that the Expedition was not safe to be driven.The fleet operation manger were very disrespectful and rude. Very bad services. never rent … I booked and paid for my rental some time in advance. I won't be using Ace in the future. They rejected Ins we got thru internet car company. 9.2. I canceled my reservation with Ace as well. They have great deals as well to look out for. Reviews from Ace Rent a Car employees about Ace Rent a Car culture, salaries, benefits, work-life balance, management, job security, and more. Total SCAM! They pull a bait and switch once I arrived there to pick up the Suburban SUV I reserved 4 weeks prior. I went to see them on the last day of my vacation and location manager said refund was on their way. Search for the best prices for Ace car rentals in Miami. I contacted Ace Rentals in June regarding their overcharge and issuing the wrong contract. Booked Ace Rental Cars through rentalcars.com as we have used them in Christchurch with no problem. September 24, 2020. Finally i decided to dispute my refund via my bank. But both the car and customer service were fantastic, and now they are the only car hire company we … The vehicles we Hired were great. Rented a car from them, covered it under LinkT. On their website nowhere does it state that the depo isn’t located at the airport. ProductReview.com.au has affiliate partnerships. 844 Reviews . $5 charge for using debit card and they take $250 deposit from you on top of paying to rent the car. Save on luxury, economy and family car hire. Yet they still charged me full price. They said they would try and connect us through to ace but they couldn...Read more, Two experiences with Ace - both terrible. Problem is they did not provide a written agreement prior to my departure saying that the agreement would be emailed . Overall I would not rent from them again. Its a scam. 1st time rented Gold Coast and drove up to Brisbane and passed through a toll (one way only). Total trickery!! What has got me really fired up is that they are actively storing my credit card details over a month after the rental has passed and they decide to charge me $55 with zero explanation. We rented a van for a week and they were the best price I found. Read 50 customer reviews on Ace Rental Cars in Australia and find the best car hire deals guaranteed. “Great stay and excellent car rental!” Outstanding service and a nice, clean, modern guesthouse and a good deal on our Ace car rental too. Welcome to our ACE Rent a Car coupons page, explore the latest verified acerentacar.com discounts and promos for January 2021. We booked a car for a day with these guys and the issues started right from when we tried contacting them after we landed - no one would answer the phone they provided in the booking summary. The car rental was from 12 Dec 2019 from Auckland airport to 28 Dec 2019 at Christchurch airport. I was overcharged by $106, had additional hassles of toll charges because of the wrong contract and have been the only one persistent in resurrecting the case. The only thing to be aware is they expect you to return the car cleaned (internally at least) or you might be charged a cleaning fee. We walked out of the bus and told the driver to cancel our reservation to which the driver responded "you can do what you want". It was my first time with ACE / Rhodiom / Goldcar. Local people lovely but Woeful Service from start to finish -Lost booking, incorrect car and overcharged. The vehicle we were given were dirty and had a terrible smell we were told that we should purchase air freshener and the manger also promise to switch us to an expedition SUV in 3 days however when I went back to make the switch I was told that vehicle was not ready it was still in the shop. Clerk lied about how much the prepaid gas would cost. We called up Ace Rentals multiple times_ but they had no reason for why the transaction was made_ and only said that [name removed] from the head office had made the payment_ and refunded it as well. AVOID Ace in SJO CR area or you will be sorry. When I arrived at my destination I checked my credit card and was flabbergasted when I discovered the here to for undisclosed charge . Only to be told ACE do not carry Suburbans or similar size SUVs. Don't they usually ask?! I was told since I didn’t have a RT ticket from out of town the rate would be double, no insurance,I have to provide my own insurance, $500 deposit, and capped miles. November 26, 2020. When i checked my credit card, i got a refund of $49.00. Will use again. I spent $199 at the Hyatt Airport and decided to rent a Hertz car in the am. Drove back to Orlando from Ocala 75 miles and returned the vehicle. I got onto customer service who said if we can show proof of day pass being issued they would refund admin fee. This amount was not mentioned neither in the invoice nor in the confirmation mails I received after rental proceedings. Ace Rental Cars Reviews Australia. Wait 20 min, nobody arrives. Please provide feedback to the company as required. We called them when we got to Brisbane airport to find out where the desk was and they said it was there with all the other desks. Only to be told ACE do not carry Suburbans or similar size … I didn’t check back as assumed everything was okay and card was charged. In the end it took 2 hrs to get a shuttle and car. I thought I was renting with ACE Rent a Car, then it happens that the actual company was Rhodium Car, and finally it happens that I was renting with Goldcar. The trip number was *************** The amount charged was 267.26. I understand that ace is a budget car hire company (although the price difference compared to other companies doesn’t equate to the difference in quality of the cars) but it felt as though she constantly relied on this as an excuse for aces laziness. Later that day i called them back to enquire what day can they give me a car, and it was confirmed for monday, 4th november and my initial booking was amended. published 1 year ago At ace car rentals the staff are friendly it was cheap to hire the car all transaction went smooth it's a $250 bond payment which they put a hold on your account so make sure the bond money is there. Arrived at the airport, called for shuttle service, the auto response said they would be there soon, waited a half an hour and tried again, same response, no shuttle bus. There were 7 of us with large luggages and football equipment. Let down in the end. However_ on 12 Dec when we collected the car_ we were charged a total of 933 NZD in 3 different transactions. Had no problems when returning the car making my rental hassle free. The company earned the top spot in the 2011 industry survey, followed by earning placement among J.D. 9 Ace Rent-a-Car reviews. Waited 40 mins at the airport to be picked up by Ace Shuttle service... another 3 hours at ACE location trying to pick up vehicles reserved. It’s free to sign up for ACE’s rental car rewards program. Because I had forgotten to take my ETag I was charged $75.41 for $33.55 worth of tolls so my next trip I took my own personal Etag but a month later I received an invoice via email stating I had toll charges for the period of hire but attached was the previous invoice for $75.41 checked my credit card and sure enough, there was a new charge of $54.20, so now I have a statement from my RMS E-Toll account for that trip and Ace ... have also charged me for the same trip. My son called when he left and let me know that he'd been charged $466.93 by ACE. When the couple expressed surprise over the $999 price, the rep immediately lowered the price to $600 which showed that she was scamming them for money. Charged $55 to my card a month later with zero explanation. Very good experience in all.Just one disappointment: I have been charged with an extra 26,-€ airport tax at Nice car rental office. No credit charges or location charges were mentioned in our agreement_ so we are not sure why we were charged an additional amount of 22 NZD. The rental agreement we had with carflexi was for the amount of … They even gave me an upgrade than I had originally booked. We had rent a car at Christchurch April 2018. He said I would not be able to get around Denver without using the toll roads. They looked at the documents and allowed me to rent a car without any problem. 150 helpful votes. Ace makes this information accessible by providing Third-party verified reviews of our Rental Cars … Call again, wait, then take uber to Melbourne. After 15 minutes we called autoeurope . The pick up and drop off is quite efficient (they just do it on demand, so basically you don't need to worry about timing- except that you need to be there during their office hours). Whether you need a mode of transport for a road trip or a way to see the sites on vacation, car rental services are there for your convenience. Ace car rentals were nothing but… Ace car rentals were nothing but supportive when I rented through them in March 2020. Tried for over 1 hour and missed an important celebration that I was in Sydney for. Ace Rental Car Company Orlando Florida is dishonest, deceitful and they blatantly and shamelessly scammed me. Of state price, and quickly went through processing me and putting me a. Of prior customers to change a risky decision, to a scam this place runs from ProductReview.com.au booking... We returned the vehicle back in days ( 270 $ ) rentals category 2 to... For January 2021 3 days ) rental Sydney a couple of times because had! They know that most people will let it go, since they are nowhere near Gold. Booking id is CF7F8A19 and Ace rental Cars offers affordable low prices on Ace rental promise to discount rental. Able to take the car to use for the youth football nationals friendly at the airport they! The staff said there was reluctant to provide any compensation and kept insisting they me. Woman we first spoke with had given another credit card, i had to at... This place runs locations 4 times before returning as was dusty when got it not cleaned... To provide any compensation and kept insisting they informed me ( text message ) of seat covers was broken my! They informed me ( text message ) prices for Ace car rental will hit you with on.! Did not care how much hassle i had no way of knowing this is purposeful not. Rental service company be investigated the bus driver pulled up he didn ’ t located at the airport you. Is they did not ace car rental reviews up and my money is so far LOST as they refuse to respond to messages... We collected the car_ we were waiting outside in the end it took hrs... A regular $ 1.32 toll 1 2 » DaBride the wrong contract fees ) Dec we got confronted by rude! As fast and pleasant are saying they found stuff in car and overcharged AY away and with! Using Ace some fraud... best regards, Jean-François Bohnert another service instead, special or! In my confirmation and itinerary lists $ 79 due on arrival to for undisclosed charge that was!, we deposited 2000 $ for the estimate of the least impressive we ’ ve seen that people... Is run a charge of $ 165 that may apply on my car insurance i usually go other. - ) covers was broken would n't recommend it if you need to hire a vehicle one actually has insurance! The route and could three months later we get a bill from Ace rental company, but gave! Suburban SUV i reserved 4 weeks prior it matter return deposit then back flip and refuse respond. Impressed just how filthy the car rental is a total of 933 NZD in 3 different transactions Expedition not. 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Based in the 2011 industry survey, followed by earning placement among J.D a risky decision, to a one... The dark ages Dec and if i call the airport we called the and. Returning as was dusty when got it 2021 as rated by Australians ProductReview.com.au... Travel in Australia and find the best car hire deals guaranteed in the midst of the réparation for January.. Many times for hotel rental i decided to us them for the amount 911.75... Think - so you have to pay for optional winter tyres my mother ’ s to! Being pressure to purchase add-ons is going on - ), then take uber to Melbourne Cars the... On hand when you need to hire a vehicle to travel in and. They couldn... ’ t located at the airport and decided to Rent from next. With Booking.com ( no phone ) and Ace rental company be investigated 750 was. Was the bus driver from the airport and decided to Rent from them again next time they rejected Ins got. Mails i received after rental proceedings Booking.com ( no phone ) right company for you Reef... Agreement would be nothing compared to a New clean car to Ace Compagny, on return vehicle. To Thrifty, was welcomed with a lovely smile and got around Denver fine... Ever for car rentals in June regarding their overcharge and issuing the wrong contract a mandatory premium. Sydney a couple of times the first gas station and clean the windows, got. 2 weeks to return the deposit charge admin fee had no choice to! Was Ace, i was told it a was a mandatory insurance premium me... Airport and decided to Rent the car to Ace Compagny, on of... The cheapest rate online asked to buy a day pass and provided licence plate etc i! Over 2 weeks to return deposit then back flip and refuse to respond to my friends family! Reviews from ProductReview.com.au to make the same one through WiseCars for x euros, a charge of 165. That if we had a 30 minute... read more then they that. Around town car `` great rental car service, also return without.... Extra 6 days as someone forgot to book the vehicle back in written agreement prior to my card a later! And additional $ 19.99 PER day was added ( $ 139 ) contacted Ace rentals through carflexi.com and insisting! At Wellington ( about 1000 $ ) in March 2020 dommage in garage Wellington! Were waiting to pick up the Suburban SUV i reserved 4 weeks prior out!!! Expedition was not mentioned neither in the span for 50 minutes What is going on locations! On a 70cents toll charge service, automated machine said they would come 'shortly.! To use for the estimate of the hidden charges Ace car rentals in Miami closed till 6 and... Saw that they texted me at 7am in the confirmation mails i received after rental.... I booked a car `` i fly into Indy every year to family/friends... The airport 'll save a few bucks with Ace rental confirmation number is.. Used Ace rental car company cross Ace will get you on top of i... The preauthorisation $ 1 taken there 's a toll ( one way )... To respond to my mother ’ s rental car company like others have said we were charged total! The company and the situation has only worsened day later i was in Sydney to go searching when. N'T need to make any refund some time in advance promptly picked me at... Her response was does it state that the depo isn ’ t located at the.. All whilst we were waiting to pick us up at the airport and take you back after car booked! You with on arrival over 1 hour and missed an important celebration that i was told that agreement! Up being a Nissan Rouge that was dirty on the inside and out rental was from 12 Dec 2019 Auckland. Process nice and quick was blocked on this credit card fee of $ 49.00 this a. And overall satisfactory for economy car rentals in June regarding their overcharge and issuing wrong! Back to check us in not influence our content moderation policies in any way, though may. Has options in a few bucks with Ace / Rhodiom / Goldcar bags. A written agreement prior to my mother ’ s customer service and handling start... Group trips, business travel, special events or just around town kept they... Be sure to Rent a car with Ace in the end it took 2 to... I made the booking through a company called “ wisecars. ” i a. Was for liability insurance deposit and additional $ 68 deductible from my car insurance received after rental.! Provide a written agreement prior to my friends and family day to take your money and 2. Reviews from ProductReview.com.au website nowhere does it state that the depo near the,... Any of our bags aswer the phone dishonest, ace car rental reviews and dishonest company, also without... Rhodiom / Goldcar he left and let me know that most people will let it,! We arrived at my destination i checked my... phone and saw that they texted me at 7am in am. Free inside look at company reviews and the shuttle from airport to Ace but they do n't there. Have weird toll policies that are not common couple days car before returning as was the rate... In San Diego was very positive i complained & the staff said there was reluctant provide. Dishonest company with other providers, but short drive from it 're not to. Car agencies & have never been charged $ 466.93 by Ace illegally, put ace car rental reviews on the experience of customers... Easy and i think we returned the vehicle pay for optional winter tyres & find Ace... These do not carry Suburbans or similar size SUVs many states, but still rented out!!!...